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Guidance Resources and Information

Family Resources


Statewide 24/7 toll-free domestic violence and sexual assault hotline anyone affected by domestic or dating violence or sexual assault.

Call if you are concerned about your relationship safety or if you are worried about someone else’s relationship safety.


SafeLink TTY number at 1-877-521-2601

Calls can be translated in over 130 languages

Department of Children and Families (DCF)

Child At-Risk Hotline 1-800-792-5200

24/7 hotline to report child abuse and neglect



BHN Crisis Line

24/7 response service for everyone of all ages experiencing a behavioral, emotional or mental health crisis (regardless of insurance)

413-733-6661 (Springfield)



National Suicide Prevention Lifeline

24/7 hotline for suicide prevention  1-800-273-8255

Lifeline chat



The Trevor Project

Supporting LGBTQ youth

24/7 crisis intervention and suicide prevention hotline   1-866-488-7386

Confidential text messaging with counselor                    Text START to 678678

Confidential online chat with counselor                 


Disaster Distress Helpline

(800) 985-5990

24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster, including disease outbreaks like COVID-19. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories.


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